Terms and Conditions

Introduction and License

Prime96 is operated under the regulations of the Anjouan Gaming Board, providing a platform for online gaming and real-money gambling services. The services include a variety of online pokies, table games, and live dealer experiences. By accessing or using the services provided by Prime96, users agree to comply with these Terms and Conditions.

Eligibility

To participate in the services offered by Prime96, users must be at least 18 years of age. Prime96 reserves the right to verify the age of users to ensure compliance with relevant laws. Users from jurisdictions where online gambling is prohibited are not allowed to access the platform. It is the user’s responsibility to be aware of the laws applicable in their jurisdiction.

Account Rules

• Each user is permitted to create only one account on the platform. Multiple accounts are strictly prohibited.
• Users are required to undergo mandatory Know Your Customer (KYC) verification before processing withdrawals. Documentation may include proof of identity, proof of address, and other supporting documents as required.
• Users are responsible for maintaining the confidentiality of their account information, including passwords. Any unauthorized use of an account must be reported to the support team immediately.
• Prime96 reserves the right to suspend or terminate accounts that are found to be in violation of these rules or are suspected of unauthorized activity.

Deposits and Withdrawals

• Users can make deposits through various payment methods as permitted by Prime96. All transactions must comply with Anti-Money Laundering (AML) regulations.
• Withdrawals will be processed in accordance with the verification requirements stated in the KYC section. Users must ensure that their accounts are fully verified to avoid delays.
• The standard processing time for withdrawals may vary based on the payment method chosen. E-wallets and cryptocurrencies usually offer quicker transactions, while bank transfers may take 1-5 business days.
• Prime96 reserves the right to impose additional verification checks at any time to ensure compliance with regulatory obligations.

Prohibited Activities

Users are strictly prohibited from engaging in any of the following activities:

• Cheating or attempting to manipulate the outcomes of games.
• Committing fraud, including but not limited to the use of stolen payment methods.
• Abusing bonuses or promotional offers.
• Using bots or automated systems to play games.
• Exploiting system errors or glitches to gain an unfair advantage.

Bonus Terms and General Promotional Conditions

• All bonuses and promotions are subject to specific terms outlined at the time of the offer. Users must read and understand these terms to avoid any misunderstandings.
• Wagering requirements must be met before any withdrawals can be made from bonus funds. Failure to comply may result in the forfeiture of bonuses and any associated winnings.
• Prime96 reserves the right to modify or cancel bonuses and promotions at its discretion.

Fair Play and Game Integrity Rules

Prime96 is committed to ensuring fair play and integrity in all games. The platform uses Random Number Generators (RNG) to ensure that all game outcomes are random and fair. Any attempts to manipulate game outcomes will result in immediate account suspension.

Fraud Prevention and Security Monitoring

To maintain a secure environment, Prime96 employs advanced security measures to monitor and detect fraudulent activity. This includes the use of encryption technology and regular audits of user accounts. Users are encouraged to report any suspicious activity to the support team.

Dispute Resolution and Complaint Handling Process

In the event of a dispute, users should first contact the support team for resolution. If the issue remains unresolved, users can escalate the matter through the established complaint handling process. All complaints will be reviewed in accordance with regulatory standards.

Limitation of Liability and Termination

Prime96 reserves the right to suspend, restrict, or permanently close user accounts in case of violations of these Terms and Conditions, failure to comply with regulatory requirements, or any suspicious activity. The platform is not liable for any losses incurred due to account suspension or termination.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of Australia. Any disputes arising from or related to these Terms will be subject to the exclusive jurisdiction of the courts located in Australia.

Responsible Gambling Measures and User Protection Tools

Prime96 is committed to promoting responsible gambling. Users have access to various tools designed to help manage their gambling activity, including self-exclusion options, deposit limits, and time-out periods. Users are encouraged to gamble responsibly and seek assistance if they feel their gambling is becoming a problem.

Conclusion

By using Prime96, users agree to abide by these Terms and Conditions. The platform reserves the right to amend these Terms at any time. Continued use of the services constitutes acceptance of any changes made. It is the user’s responsibility to stay informed about any updates to these Terms.